Store credits are used instead of refunds during returns which can later be used to purchase something else. These credits are given to customers and can be redeemed as a payment method.
On Account is a mechanism by which you can sell products “on-account” of the customer – this means that the customer will not pay you at the time of the order, but will pay you at a later point of time.
You can also manually add/Deduct store credits by going to Customers. Store credits can be used to refund/Pay for all channel orders.
Main Menu>>Customer>>Customer>>Click on customer Name>>Click on View history under store credits>>Add/Deduct store credits
Redemption of Store Credits
While creating a new order, if a customer has store credits, then you can use those credits as a payment method. If the credits are in surplus, the remainder will still be available for future purchases.
If the credits are insufficient for a purchase, you can always add another partial payment method to pay for the order.
On-Account represents an amount that the customer owes you – this is derived from amount that is unpaid on an Invoice (NOTE: Not an order).
You can view the On Account amount of a customer on the customer detail page. In On account details page you can check the order, channel, and amount details of a On account customer.
Main Menu>>Customer>>Customer>>Click on customer Name>>Click on View history under On account.
Settling On Account transactions
Whenever you are ready to collect (Settle) the due amount from your customer for all their on-account transactions, you can do that by navigating to Customers -> Search and select a customer -> On Account History -> Actions. Here you can add a payment or void the invoice.
Creating On Account Orders
While creating a POS orders, in the review screen, you can either choose one of the payment methods or click on complete sale and the amount will be automatically added to On Account.
Once On Account is selected, to collect the amount for that order click on POS>>Register>>Order>>Select the order add payments and collect the amount.