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Missed Online Orders

While some errors or missing data may cause an order to be unfit for processing, Primaseller handles such orders by placing them in the Missed Orders section – so that you (the user) can manually intervene and resolve such orders. You can ignore the missing orders or sync that order. Unless the orders come under acceptable/regular orders the orders cannot be cancelled or processed in Primaseller.

Add the Missed Orders Widget to your To-Do Dashboard

Please ensure that you have added the Missed Orders Widget to your “To Do Dashboard” so that you are always aware that such orders need to be reviewed for suitable action.

Missed Orders Widget

There are a few reasons why online orders show up in Primaseller in the missing orders tab. The failure reasons can be seen for each order and can also be resolved for few orders.

  • Select online sales from the Main menu
    • Select on Sale orders.> Missed Orders

Most common reasons for orders to be classified as missing orders

1. Payment status

Primaseller only shows orders that are authorized or paid in online channels. If the payment status is failed or in progress, the orders will be seen in the missing order tab.

Fix: Once the payment is authorized or successful you can visit the missing orders tab and click on actions >> sync orders, it will appear as an acceptable order.

2. No Shipping address

If the customer has not provided valid shipping address while placing an order or if the address provided is incomplete or invalid country the orders will be seen under the missing order tab.

Action that can be taken: Update the shipping address on the channel and then visit the missing orders tab and click on actions >> sync orders, it can appear as an acceptable order.

3. Couldn’t find SKU

This means if the SKU was deactivated on the channel and there was an order for the deactivated/ Archived SKU.

If the SKU for a an online order entering the system exists on your channel, Primaseller will fetch that as well.

However, if the SKU has been deactivated or morphed in the interim, your order could end up lying in the Missed Orders section.

Action that can be taken: Unarchive the SKU on the channel if the channel allows and then visit the missing orders tab and click on action and tap on sync order. If the channel doesn’t allow to unarchive/Activate the SKU then nothing can be done.

4. Customer Details are missing

If there is missing information on the customer object, like name, shipping address and contact details the order will be seen under missing orders. This can happen because of incomplete customer details on the channel.

Action that can be taken: Update the customers detail on the channel and then visit the missing orders tab and click on actions >> sync orders, it can appear as an acceptable order.

Updated on September 16, 2020

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