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  3. Custom & B2B Orders Return and Refund.

Custom & B2B Orders Return and Refund.

A return can be initiated for orders which have been Completed/delivered. Any payments made on the invoice can be refunded. You can also create a partial refund and return.

Creating Return Shipment/Receive Item directly

  1. Main Menu >> Sale Orders >>View orders>> Select Order (Completed order) >> Fulfillment >> Initiate Return.
  2. Select the quantity to be returned.
  3. You can return either receive items directly or create a return shipment.
  4. Select the reason for the return from the dropdown.

Receive Items Directly.

  • Select restock if you are restocking the inventory or mark it damaged/lost.
  • Select the checkbox refund this amount and update the amount to be refunded. Select convert to store credits/Give a refund. If Give a refund is selected please also select the payment method from the dropdown.
  • Click on Receive Items and refund.

Create Return Shipment

  • You can assign a shipper and give the shipment tracking ID and marked it as shipped.
  • Once the return shipment arrives at the facility, you can receive the items.
  • Select receive items, mention the inventory adjustment (restock/damaged/lost) and confirm.
  • Item will be returned.
  • If a refund is being made against this return, please select the checkbox, select the mode of refund and confirm the refund
  • Click on Receive Items and Refund.
Updated on September 2, 2020

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